General FAQ's

• What Are MVP's?

  Note: MVP criteria is subject to change every semester. This is due to new features, product updates, user feedback, and launch date.

  An MVP is a digital trophy that gets awarded to students who earn 300,000 points or more in one given week. 

  MVP’s are important because in order to become eligible to win a scholarship, you need to earn at least 8 MPVs in one semester.

  After you earn eight MVP’s, you will automatically be entered into our scholarship giveaway. Don’t stop there.. The more MVP’s you earn, the more entries you get towards our scholarships giveaway. Every MVP you earn after the minimum criteria increases your odds of being selected as a winner.

  For more information regarding point scaling for MVP's please refer to the Features & Rewards Guide.

• What are Monthly Rewards?

  Note: Monthly Rewards criteria is subject to change every semester. This is due to new features, product updates, user feedback, and launch date.

  Monthly Rewards is a monthly reward contest where students are able to become eligible to win one of their Top 3 Gift card choices at the end of the month.

  In order to be selected as a Monthly Rewards Winner, students students must earn 450,000 points by the end of the month.

  For more information regarding point scaling for Monthly Rewards, please refer to the Features & Rewards Guide.

• How do I keep track of the points I have earned/collected?

  Keeping track of your points is easy. 

  Option 1: Go the the Leaderboard tab and search for your name

  • This will show you how many points you've earned for the current month you are in

  Option 2: Go to your profile. If you're on the web version, this will be located on the top right hand side of your screen. If you're on the mobile app, It will be on the top left hand side once you open up the side panel menu. 

  • The will show you how many points you've earned for the entire semester. 

• What happens to my account after I graduate or complete a course?

  Your account is tied to your courses for a specific term. When you graduate, you no longer have any active classes and will not be able to view or participate in CircleIn’s study features. 

  Every term the previous courses and content shared is refreshed and is no longer available for view or participation. 

  This also applies to those students who have completed a course.

• What classes have access to CircleIn?

  Note: Courses participating in CircleIn may change every semester/term. This is due to requests from professors/students, contract sizes, or other reasons. 

  Courses offering CircleIn as a resource varies from school to school. Some schools use CircleIn as a way to introduce first-year students to healthy study habits and other schools use CircleIn for more advanced courses that require a lot of collaboration with classmates in order to achieve success. 

  Once you log into CircleIn, click on the My Classes tab. All of the classes that have access to CircleIn will appear here. 

• What do I do if I haven’t received my gift card/reward?

  If you have not received your gift card it could be for a couple reasons:

  • You did not meet the minimum requirement for earning the Monthly Reward (200,000 points per class)
  • You met the minimum requirement but were not in the top 10-20% of users (there were a number of people with higher points than you). 
  • You did not select your Top 3 Choices for what gift card you would like to receive (this can be done by visiting the Leaderboard). 
  • Your posts were not genuine and were made in a way to try and game the system. 

  If you feel that none of the reasons above apply to you or you are still unsure why you have not received your gift card or reward, you can email us at support@circleinapp.com and our support team will gladly assist you!